Shipping policy

Where we ship

Get Gifted LLC ships worldwide from Franklin, Tennessee.

Processing time

Most orders leave the studio within 1–3 business days. More involved pieces sit at the longer end of that.

Custom orders work the same way, with one difference: we send you a mockup first, and the 1–3 days starts when you approve it.

Shipping rates

Shipping is free within the United States, with no minimum.

If you need it sooner, faster paid options are shown at checkout.

Delivery times

We ship USPS Ground Advantage. USPS estimates 2–5 days in transit once a package is with them, so with our 1–3 business day processing most US orders arrive within about 3–8 business days of ordering. Alaska, Hawaii and US territories take longer.

USPS does not guarantee these dates, and neither do we. If you are ordering for a specific day, email hello@shopgiftedjewelry.com before you order and we will tell you honestly whether it will make it.

International rates and delivery options are shown at checkout.

International orders — duties and import taxes

Import duties, taxes and customs fees are set by your country, not by us. They are not included in the price at checkout, and your carrier or customs office will collect them before delivery. We cannot calculate them in advance or refund them afterward.

We declare the full order value on every customs form.

Delivery address

We ship to the address entered at checkout, exactly as entered. If yours is wrong, email hello@shopgiftedjewelry.com straight away — we can usually change it before the piece leaves, and we cannot change it after.

If something goes wrong in transit

If your piece arrives damaged, email us. Every gifted. piece carries a lifetime guarantee, so a damaged arrival is covered — telling us within a few days simply helps us claim against the carrier as well.

If tracking shows the parcel was delivered and it is not there, we are not able to replace it. Loss is the one thing the guarantee does not cover. Email us and we will send you the shipping records you need to open a claim with the carrier.

Questions

hello@shopgiftedjewelry.com